Author Topic: Feng office 3.1.3 produces error on clicking on overview.  (Read 1841 times)

sintj

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Feng office 3.1.3 produces error on clicking on overview.
« on: May 09, 2015, 08:23:03 AM »
Hello,

I have the problem mentioned in the title of the post. When I click on overview, nothing happens and instead I get this message: "We are sorry, an error prevented Feng Office from executing your request. Please contact your Feng Office administrator. To request official support, please contact Feng Office".

Any ideas on how I can solve this?

regards,

sintj

marsian

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Re: Feng office 3.1.3 produces error on clicking on overview.
« Reply #1 on: May 10, 2015, 03:35:28 PM »
Hello,

first you should enable debugging within FO, which is described in the Wiki. 2nd, there's already 3.1.4.1 available which is worth updating to ;)

franponce87

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Re: Feng office 3.1.3 produces error on clicking on overview.
« Reply #2 on: May 19, 2015, 02:45:25 PM »
Looks like it could be an SQL issue, may be a corrupted upgrade?

Whenever you upgrade a FO system, other than replacing the source code, one also has to upgrade the SQL database by running:

Code: [Select]
php FENG_ROOT/public/upgrade/console.php
On the other hand, if you wish to see what is the error message, and solve the issue even faster, I suggest you to change the 'DEBUG' from 'false' to 'true' in the config.php file so that you can know what is going on. Then, you can change it back.

Best regards,
Francisco
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