Author Topic: New Bug Tracker  (Read 8174 times)

cabeza

  • Administrator
  • Hero Member
  • *****
  • Posts: 1004
    • View Profile
    • Feng Office
New Bug Tracker
« on: June 22, 2010, 05:26:19 PM »
After months of struggling with the forum as our bug tracker, we've decided it's time to move to a better alternative.

After some investigation we chose Mantis as bug tracker because it provides the flexibility and features we need.

We are now starting a transition period that will last until we release 1.7.0. We will be using both trackers until then (less than a week, we hope) and then close the bugs forum to use Mantis exclusively.

Our recommendation from now onwards is to use Mantis, which can be found here:
http://fengoffice.com/web/bugs

P.S. Mantis manual can be found here

Edit: Bugs Forum has been made Read-Only today. Read more.
« Last Edit: January 27, 2014, 11:45:19 AM by franponce87 »

taca

  • Jr. Member
  • **
  • Posts: 50
    • View Profile
Re: New Bug Tracker
« Reply #1 on: June 22, 2010, 10:44:49 PM »
Hi.

It's great and I want to say congratulation.

But please configure proper sender address of registration!!

Quote
Jun 23 10:34:57 ns postfix/smtpd[50]: NOQUEUE: reject: RCPT from unknown[174.120.91.34]: 554 5.7.1 <admin@example.com>: Sender address rejected: Access denied; from=<admin@example.com> to=<taca@*.net> proto=ESMTP helo=<flash.fengoffice.com>

Sending from example.com domain mail address isn't good idea.   :(

Best regards.
--
Takahiro Kambe

Murz

  • Full Member
  • ***
  • Posts: 147
    • View Profile
Re: New Bug Tracker
« Reply #2 on: June 23, 2010, 02:31:52 AM »
Very good! It more useful that this forum for tracking bugs!

Can we post feature requests to this bugtracker too or better is discuss they in forum?

Murz

  • Full Member
  • ***
  • Posts: 147
    • View Profile
Re: New Bug Tracker
« Reply #3 on: June 23, 2010, 03:51:55 AM »
I have found a bug in bugtracker ;) I can't add new bug!

I go to form http://www.fengoffice.com/web/bugs/bug_report_page.php, fill all request fields, press "Submit report" and got the error:
APPLICATION ERROR #11
A necessary field "Classification" was empty. Please recheck your inputs.


But I didn't see the field "Classification" on page http://www.fengoffice.com/web/bugs/bug_report_page.php and I fill all fields that needed:
 *Category
Reproducibility
Severity
*Summary
*Description
Steps To Reproduce
*Feng Office Versions
Module
View Status
« Last Edit: June 23, 2010, 04:33:40 AM by Murz »

cabeza

  • Administrator
  • Hero Member
  • *****
  • Posts: 1004
    • View Profile
    • Feng Office
Re: New Bug Tracker
« Reply #4 on: June 23, 2010, 10:28:11 AM »
Not the best start, but issues are fixed now.

@taca We've changed the from address to one in the fengoffice.com domain

@Murz  We worked around the mantis bug that did not let you report.

To both, thanks for reporting. It's been a long time since I used Mantis ...

Regarding features, let's keep them in the forums and outside Mantis. I am thinking of using IdeaTorrent but it requires PostgreSQL.
So if you know of any alternatives, please let us know.

taca

  • Jr. Member
  • **
  • Posts: 50
    • View Profile
Re: New Bug Tracker
« Reply #5 on: June 23, 2010, 10:48:19 AM »
Not the best start, but issues are fixed now.

@taca We've changed the from address to one in the fengoffice.com domain
It dosen't seems to changed.  I've tried to lost password request.

Quote
Jun 23 22:46:30 ns postfix/smtpd[4252]: NOQUEUE: reject: RCPT from unknown[174.120.91.34]: 554 5.7.1 <admin@example.com>: Sender address rejected: Access denied; from=<admin@example.com> to=<taca@****.net> proto=ESMTP helo=<flash.fengoffice.com>

Best regards.
--
Takahiro Kambe

cabeza

  • Administrator
  • Hero Member
  • *****
  • Posts: 1004
    • View Profile
    • Feng Office
Re: New Bug Tracker
« Reply #6 on: June 23, 2010, 11:16:07 AM »
I've also changed the return path now.
Let me know how it goes.

taca

  • Jr. Member
  • **
  • Posts: 50
    • View Profile
Re: New Bug Tracker
« Reply #7 on: June 23, 2010, 09:22:21 PM »
Now, it's fine.

Thanks much.
--
Takahiro Kambe

garrans

  • Newbie
  • *
  • Posts: 4
    • View Profile
    • Email
Re: New Bug Tracker
« Reply #8 on: June 25, 2010, 02:49:06 PM »
Awesome! Thanks for the hard efforts and listening to your customers both paying and community! After 18+ years in IT Consulting (where among other things i implemented IT Service management solutions) I'm now running my own business, and I truly understand the need to constantly switch between priorities and adding features (or equipment in my case), vs. keeping existing capabilities working.

I would highly recommend using the same system for Bug Fixes and feature requests. This reduces the need to track in two places, and allows you to respond to "this is a bug" with "actually its a feature request" and still provide tracking and management.


cabeza

  • Administrator
  • Hero Member
  • *****
  • Posts: 1004
    • View Profile
    • Feng Office
Re: New Bug Tracker
« Reply #9 on: June 28, 2010, 11:30:59 AM »
Thanks garrans.
We're analyzing IdeaTorrent for features as it was designed for that purpose and provides better voting capabilities, but we'll consider your suggestion ...

 

anything
anything