Hi
I have added several email addresses to Feng. I am using personal addresses for internal communications between staff (person@company.co.za) and role-based addresses for interactions with clients (sales@company.co.za).
When Dave replies to an email sent to sales, then the reply is correctly sent from sales.
However, if Dave is in the Sales workspace, and starts a new email, then the email goes from Dave. This means that our conversation tracking goes wrong. Even worse, all sales people have access to sales@, but only Dave has access to his email. None of the team can see the conversations accidentally started by a sales staff member using their personal email address.
I know that you can change the sender, but you have to remember to make the option visible, and then to select the correct outgoing address.
You can already auto-classify, so that emails to sales@ go into the sales workspace. Ideally I want that to also affect the default email address for each workspace.
Any suggestions?