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« on: February 13, 2010, 12:22:45 am »
Feng Office benefits both a community and the Feng Office business. It benefits the community because as many of us know, it costs nothing for us to download what Feng Office has brought us so far. It benefits Feng Office because they can sell services and support around the product that they freely give away. In this way the relationship is symbiotic. This has several advantages over a purely community based scenario. For instance, Feng Office has said they have a dedicated team of payed employees whose job it is to fix bugs, add features, engage the community, and polish the software. This ensures resources are allocated regardless of whether the community has gained traction yet, additionally, it provides a control center for any direction the project may take, puts a face on the project for interested businesses, and adds a level of seriousness that can be lacking in purely community efforts. This obviously has a cost to Feng Office that they surely would like to regain over time; however, on the flip side, those with skill can download the software, for free, and use it as they please. The community is in no way obligated to pay for services, pay to add features, or to even like the Feng team, but for the mutual benefit of everyone, skilled community members, or businesses with skilled employees, will usually pass back bug fixes, code enhancements, and even features so that the upstream maintenance of their customizations will be simplified when new releases become available. Additionally, when many users try out alpha, beta, and RC versions of the software, Feng benefits from a large community of application testers which helps enhance the product's quality since most of these people will at the very least return feedback. This in turn drives further adoption.
Anyways, I do go on sometimes it seems, but this is how I've come to understand open source and the commercialization of open source software over the years. As it stands many commercial entities are certainly profiting from Feng Office (I am), and I see no reason why Feng Office shouldn't also profit. If Feng Office can improve their community engagement element and better facilitate contributions, I think they may be on the cusp of a snowball effect.