Author Topic: Can't write Mails in HTML (Read 4409 times)

karlstatt · « **on:** December 17, 2010, 07:46:30 am »

Since Update of version 1.7.3.1 I can't write Mails in HTML-format, because I can't access the mailbody-container.

Firefox does not give any errormessage, IE says (in german):

Details zum Fehler auf der Webseite

Benutzer-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Zeitstempel: Fri, 17 Dec 2010 10:35:25 UTC

Meldung: 'ltr' ist Null oder kein Objekt
Zeile: 41
Zeichen: 883
Code: 0
URI: http://mydomain.de/public/assets/javascript/ckeditor/ckeditor.js

franponce87 · « **Reply #1 on:** December 17, 2010, 09:47:04 pm »

You need to delete the browser's cache. You may do this manually or by pressing CTRL+F5

Best regards,
Francisco

karlstatt · « **Reply #2 on:** December 18, 2010, 06:51:39 am »

That doesn't help.

franponce87 · « **Reply #3 on:** December 22, 2010, 11:24:40 am »

Have you tried with different browsers and computers? Have you deleted the browsers cache successfully? This has already been reported before and got fixed by doing this.

Anyway, have you checked your log for errors?

Best regards,
Francisco

karlstatt · « **Reply #4 on:** December 22, 2010, 11:41:41 am »

Hello Francisco,

the problem is solved. The cause was a not fully translated language file. After I had taken the German language file in version 13, it works fine.

But thank you for your help.

franponce87 · « **Reply #5 on:** December 22, 2010, 11:45:10 am »

Great thing it got solved! However I am not able to reproduce the problem you mention.. I have changed the language to German and I have no problem sending emails.. Anyway, I have just read this thread

Best regards,
Francisco

karlstatt · « **Reply #6 on:** December 22, 2010, 12:09:40 pm »

I used the german file in version 11 before. Maybe you have to try this to reproduce the problem. I had it on two installations with three tested browsers (Firefox, Internet Explorer and Chrome), deleting the caches.

franponce87 · « **Reply #7 on:** December 22, 2010, 12:55:52 pm »

I see, possibly that is the reason then.
Either way, we are looking forward to updating the German language to the number 13 in a future release!

Best regards,
Francisco

Arthur Mullard · « **Reply #8 on:** January 11, 2011, 11:47:35 am »

We have same problem of not being able to write html emails after upgrade from 1.7 -> 1. 7.3.1 - not able to access email body container.

Clearing cache doens't work and we're using English language.

franponce87 · « **Reply #9 on:** February 01, 2011, 10:33:00 am »

That indeed is odd.. Have you made sure you have updated your installation successfully? have you tried using a different browser/computer? Are there any traces in the log file?

Best regards,
Francisco

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Author Topic: Can't write Mails in HTML (Read 4409 times)

karlstatt

Can't write Mails in HTML

franponce87

Re: Can't write Mails in HTML

karlstatt

Re: Can't write Mails in HTML

franponce87

Re: Can't write Mails in HTML

karlstatt

Re: Can't write Mails in HTML

franponce87

Re: Can't write Mails in HTML

karlstatt

Re: Can't write Mails in HTML

franponce87

Re: Can't write Mails in HTML

Arthur Mullard

Re: Can't write Mails in HTML

franponce87

Re: Can't write Mails in HTML