Service oriented firms put their customers first. Within each customer they have (at least one) project(s).
For service oriented firms, one would most frequently have a Workspace structure that will look like this:
* Customer 1
* Project A
* Project B
* Customer 2
* Project C
* Customer 3
* Project D
* Project E
* Project F
* Customer 4
* Project G
One could optionally have an "Internal" workspace, for things that are not related to any particular project (staff that matter to your business organization, finance, administration, human resources, etc.)
Also, When you grant access to your customers, many times you would not like to have them see everything related to their project, but just deliverables, and maybe a timeline. When this is the case, you would divide your Customer workspace in two sub-workspaces: private, and public. You would grant your customer access to the public workspaces only.
You would see the workspaces like this:
* Customer 1
* Private
* Project A
* Project B
* Public
* Project A
* Project B
* Customer 2
* Private
* Project C
* Public
* Project C
* Customer 3
* Private
* Project D
* Project E
* Project F
* Public
* Project D
* Project E
* Project F
Your customers will only see the public workspaces, and access only the information you have decided to share.
This is what Customer 1 of our example would see:
* Project A
* Project B
Was this helpful? Is this how you organize your service-oriented business?