Feng Forum

Support => Installation problems => : kyomar September 25, 2011, 09:56:33 PM

: emails not downloaded after downloading with thunderbird
: kyomar September 25, 2011, 09:56:33 PM

Hello, I am using the latest FO and have never had any problems since a few days ago. I usually view (imap) emails first with thunderbird to clean out all the junk/spam and then download the mails to fengoffice from where I organize/answer all the mails.

Suddenly I can't download mails after they have been downloaded first with thunderbird. I can download fine with fengoffice if no download was done with thunderbird. Never had this problem before.

Any idea/help would be very appreciated.
Thank you,
Markus

: Re: emails not downloaded after downloading with thunderbird
: franponce87 September 28, 2011, 12:08:36 PM

Hello Markus, welcome to Feng Office Forums!

Any chance you are deleting the emails from your mail server when checking them with Thunderbird? Check its settings.

Best regards,
Francisco

: Re: emails not downloaded after downloading with thunderbird
: kyomar December 19, 2011, 10:38:02 PM

Hi Francisco,

Thanks for your reply - very appreciated. I would like to come back to this issue.

The emails suddenly downloaded again, don't ask me why and how, but since 3 days I am having the same problem again.

I have checked the settings in Thunderbird, emails are not getting deleted so I think it has nothing to do with thunderbird. I am having three e-mail accounts setup in fengoffice and two download without any problems. I have had a look at the data tables and new mails for the third account don't show up. The settings for all three accounts are identical and I am not getting any error message.

Do you have any idea/suggestion how to get to the root of this problem?

Thank you very much,
Markus

Update: Tested POP3 and it collects e-mails without problems. Still IMAP not working though.