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Messages - garrans

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I think the teambox approach that Snoozer educated us on is a winner for a few reasons:
a) Does not require massive amounts of training
b) Doesn't require users to change their email approach, its ok if 1 user likes Hotmail, another Gmail etc.
d) keeps it web based. Links inside emails to create emails could be used to drive user behavior.
e) parsing software stays on server, email integration is already there.

Steve Garran

Older versions / Re: New Bug Tracker
« on: June 25, 2010, 02:49:06 pm »
Awesome! Thanks for the hard efforts and listening to your customers both paying and community! After 18+ years in IT Consulting (where among other things i implemented IT Service management solutions) I'm now running my own business, and I truly understand the need to constantly switch between priorities and adding features (or equipment in my case), vs. keeping existing capabilities working.

I would highly recommend using the same system for Bug Fixes and feature requests. This reduces the need to track in two places, and allows you to respond to "this is a bug" with "actually its a feature request" and still provide tracking and management.

How To's / Add Users to Groups when they're Created?
« on: June 21, 2010, 12:48:49 pm »
I'm wondering if there is a way to select the Groups a user belongs to when you're first creating the user?

I'm trying 1.7 RC2 for the first time. Very good app overall.

How To's / Re: prevent duplicate task names
« on: June 21, 2010, 11:11:25 am »
I agree this is an issue.
In addition, if you hit save quickly twice you end up with 2 items the same name.

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