Messages

16

How To's / Re: confused about spam filtering

« on: July 19, 2010, 02:10:26 pm »

Hi.

Can you give me the exact navigation/path to "Maximum spam level allowed" - I cannot find it?

Thanks

Brendon

17

How To's / Re: confused about spam filtering

« on: July 15, 2010, 09:13:02 am »

Hi

It is set by default to 5.

However, I am not clear on the relationship between users and email accounts.
I set the spam filter level to 5 for the users.
When I go to the email accounts, I see no way to associate specific users with these accounts.

The accounts that I want filtered are global accounts that all users have access to, like support@company.co.za

Regards
Brendon

18

How To's / confused about spam filtering

« on: July 12, 2010, 12:23:21 pm »

Hi

I have spamassassin active on my hosting account.
Spam emails are getting a score.
The email message subject is being tagged with **Spam**

In Feng, the emails still end up in my inbox, instead of getting sent to Junk.
I am using FengOffice 1.7.

Am I missing something?

Thanks
Brendon

19

Feature requests / Re: Email sender issue

« on: July 10, 2010, 06:21:48 pm »

Hi

Thanks for responding.

I did try that option.  It appeared to set a single email address as the global default for message sending.

What I need is different default addresses for specific workspaces.  For example, if I click on my personal workspace, and send an email, it should be sent from my personal email address.  If I go to the sales workspace, messages should go from sales@company.co.za.

I guess the issue arises because individual staff members have multiple, overlapping roles.  For example, I handle support, sales and security.  Dave handles support and security.  Mary handles support and domain admin.

I need all support emails to go from a single generic support@company.co.za no matter which support person is working on them.

Regards
Brendon

20

Feature requests / Email sender issue

« on: July 07, 2010, 01:38:54 am »

Hi

I have added several email addresses to Feng.  I am using personal addresses for internal communications between staff (person@company.co.za) and role-based addresses for interactions with clients (sales@company.co.za).

When Dave replies to an email sent to sales, then the reply is correctly sent from sales.

However, if Dave is in the Sales workspace, and starts a new email, then the email goes from Dave.  This means that our conversation tracking goes wrong.  Even worse, all sales people have access to sales@, but only Dave has access to his email.  None of the team can see the conversations accidentally started by a sales staff member using their personal email address.

I know that you can change the sender, but you have to remember to make the option visible, and then to select the correct outgoing address.

You can already auto-classify, so that emails to sales@ go into the sales workspace.  Ideally I want that to also affect the default email address for each workspace.

Any suggestions?

21

How To's / [Solved] Adding SSL to Feng Office

« on: June 04, 2010, 10:28:51 am »

Hi

I want to start putting sensitive data on a client's Feng Office installation.
I decided to use SSL to protect the data stream.

This is what I did:

1. Moved the hosting account to a dedicated IP on my VPS

2. In WHM, generated and installed a self-signed certificate

3. Edited the 'ROOT_URL' variable in /config/config.php

Changed: define('ROOT_URL', 'http://domain.com');
To: Changed: define('ROOT_URL', 'https://domain.com');

4. Added a redirect in .htaccess to prevent "accidental" browsing to the unsecured url

RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://domain.com/$1 [R,L]

System appears to be working OK.

The first visit triggers  security warning due to the self-signed nature of the SSL certificate, but the site is only used internally, so this won't be an issue.

Does anyone have any comments on this approach?
Anyone else done the same?

If no-one posts any issues, and I don't find any, we can add this to the Wiki.

I'll post a confirmation that everything is working in a few days.

--Update--

It appears that the cron job for mail and notification processing stops working.
I changed the cron entry using details on the wiki to:

include - -no-check-certificate
change http:// to https://

Regards
Brendon

22

Feature requests / Workspace data always available

« on: June 04, 2010, 07:43:38 am »

Hi

In my workspace description and custom attributes I define a lot of data - for example, whether the web development project is hosted on our server.

This data provides an essential context for email interactions with the client, tasks, etc.  

I need a module that sits where the "help/intro to Feng" window is on default installations.  
It is visible across email, tasks, docs etc.
It shows all workspace fields and custom attributes

If you think that you would also find this useful, please say so below, with refinements, if any.

[DEVS] Can you suggest how I build this?  If it is seriously complex, where do I request this feature for payment?

Thanks
Brendon

23

Older versions / Error 500 checking emails

« on: May 28, 2010, 06:18:26 am »

Hi

If I press the button "Check mails" to manually download new emails into Feng, I get "Error 500: Internal Server Error".

I then did a detailed check of my server logs, and can find no mention of the error in Apache, exim, mod_security etc.

Any ideas?

Thanks
Brendon

24

How To's / Associating contact with workspace - why?

« on: March 30, 2010, 02:22:07 am »

Hi

I create a new contact in a specific workspace.
For me, this seems sufficient to associate a specific contact with a specific project/company.

However, I see that when creating a workspace, you can select Contacts to be associated with the workspace.

Are there benefits/implications to doing this?

Regards
Brendon

25

How To's / Benefits of "Company"

« on: March 30, 2010, 02:02:43 am »

Hi

I am looking at ways to streamline our use of Feng Office.
We work mainly with SME clients.
Each client usually has 1 contact person that we deal with.

Can we skip adding a Company and then adding the single contact to that company, or are there places where the Company classification is important? I am thinking of subscriptions, access control, reporting etc.

I can't think of any complications, but though I should ask.

Thanks
Brendon

26

How To's / Group notifications

« on: March 29, 2010, 03:53:55 pm »

Hi

I have an IT support team within my company.
I want to be able to add new support tasks without assigning them to a specific person - they will assign the task to themselves depending on their own availability.

However, this means that I have no way to inform them automatically that a task has been added.

I tried assigning the task to the Company.  This does not subscribe the members, nor does it send notifications.

I could assign the task to all of them, but then I would not know if a specific person is actually doing the task, or if none are addressing it.

Any ideas?

Thanks
Brendon

27

Getting Started / Re: Zipped documents

« on: February 17, 2010, 01:23:50 am »

Hi

This feature works for me:

XAMPP for Windows 1.7.3 server
Feng 1.6.2
Zip file created using 7-zip 9.10beta

Haven't tried it on my live server yet

Regards
Brendon

28

How To's / Re: what about project templates?

« on: February 17, 2010, 01:18:15 am »

Hi

I had a look at templates, but I don't really understand them.

I have projects with a standard set of milestones and tasks.

Ideally I want to be able to make a template workspace holding the milestones, tasks, documents etc and then replicate this for each new project.

Is this possible?

Thanks
Brendon

29

How To's / Selectable email boilerplate text

« on: February 11, 2010, 03:13:27 pm »

Hi

I was hoping that I could create standard email responses for use in replies, but I don't see any way to do that. E.g. "Thank you for your enquiry..."

Any ideas?
I know I could use notes and copy and paste, but was hoping for something with fewer steps.

Regards
Brendon

30

How To's / Select columns for view globally

« on: February 11, 2010, 12:38:04 pm »

Hi

I just enabled the Tags column in the email view as admin.
I then logged in as another user, and found that the Tag column did not show.

Can someone confirm that the settings are at the user level, and that there is no way to manage "view" settings globally?

If so, are there any workarounds?

Thanks
Brendon