We've been testing OpenGoo now for about 30 days and have been very pleased. We've been able to customize it to meet our needs both from a sales perspective and from a support perspective. At least for the most part.
One area that seems lacking, at least from our specific perspective, is the ability to create, manage and monitor support tickets. Is anyone using OpenGoo for this?
I've tried using notes and linking it to the contact, but there are simply too many steps and there isn't the degree of control that I would like. My hope is that someone else in the community is using OpenGoo for their support ticket system and can perhaps shed some light on the subject.
Thanks in advance and keep up the great work!
